Here are the answers to some frequently asked questions about our business and services we offer. If your question is not answered here, please contact us directly and we will be happy to give you the answer.

GENERAL 

Are you licensed, bonded and insured?

Yes, we are licensed, we carry Commercial Liability Insurance and a Janitorial Bond.

What areas do you service?

Our services extend across Chicagoland and its suburbs. Here are the areas we serve:

Algonquin, Arlington Heights, Addison, Aurora, Bannockburn, Barrington, Barrington Hills, Bartlett, Batavia, Bensenville, Bellwood, Berwyn, Buffalo Grove, Bolingbrook, Bloomingdale, Broadview, Bridgeview, Brookfield, Burr Ridge, Carpentersville, Carol Stream, Chicago, Chicago Ridge, Countryside, Clarendon Hills, Crystal Lake, Darien, Des Plaines, Deer Park, Deerfield, Downers Grove, Dundee, Elgin, Elmhurst, Elk Grove Village, Elmwood Park, Evanston, Forest Park, Franklin Park, Geneva, Glencoe, Glendale Heights, Glen Ellyn, Glenview, Hardwood Heights, Hanover Park, Hoffman Estates, Highland Park, Hickory Hills, Highwood, Hinsdale, Hillside, Itasca, Inverness, Justice, La Grange Park, Lake in the Hills, Lake Zurich, Lake Forest, Lakewood, Lake Bluff, Lemont, Lincolnwood, Lincolnshire, Libertyville, Lisle, Lombard, Lockport, Long Grove, Mount Prospect, Maywood, Melrose Park, Medinah, Morton Grove, Mundelein, Naperville, Niles, Northbrook, Norridge, Northlake, Northfield, North Barrington, North Aurora, North Chicago, North Riverside, Oak Brook Terrace, Oak Brook, Oak Park, Oak Lawn, Palatine, Prospect Heights, Park Ridge, Riverside, River Forest, River Grove, Rolling Meadows, Rosemont, Roselle, Round Lake, Round Lake Beach, Schaumburg, Skokie, Saint Charles, Schiller Park, South Elgin, South Barrington, Stone Park, Stickney, Summit, Streamwood, Vernon Hills, Villa Park, Warrenville, Westchester, West Chicago, West Dundee, Wheeling, Westmont, Wheaton, Winnetka, Willowbrook, Windfield, Wood Dale, Woodridge, IL and many more...

How do you clean while we are working?

Ideally, we provide our cleaning services when your premises are vacant or almost vacant. This allows us to clean without interruptions while minimizing the disruption to your business. This is why we remain flexible to provide most of our services during after hours and on weekends. If there are no alternatives we can work during regular business hours. Our staff is trained to work with minimum intrusion.

SERVICES

What services do you offer?

Our services are categorized into office and commercial cleaning, floor maintenance, carpet and upholstery cleaning, window cleaning, post construction cleaning as well as consumables management. The services provided under each of these categories can be found within individual service pages on our website.

Who can benefit from your cleaning services?

Anyone who has a building that needs to be cleaned can benefit from our services. We work with property owners, building and office managers, realtors, property developers and business owners to provide cleaning services in industrial, commercial and institutional buildings.

How many people will be cleaning my building?

The size of the cleaning crew will depend on the size of the building and the services we are providing, but usually there are 2 to 12 employees in each team.

Do you provide the equipment and cleaning supplies?

Yes, we use specialized equipment of our own, and provide cleaning supplies of superior quality. We do not provide consumables such as paper towels, trash can liners etc as part of our cleaning service, unless the client has secured our Consumables management services. If this is the case, we can provide a comprehensive range of items needed for your building.

What if the something is broken by the cleaning people?

Any employee who accidentally breaks something is required to leave a note for the building manager, owner or receptionist, and must advise their supervisor of the breakage. Our office staff will be advised of the incident and they will be in contact with the client within the same day to arrange for a replacement of the broken item.

What should I do if I am not satisfied with an aspect of the cleaning service?

In the unlikely event that you are not completely satisfied with our service, please call our office at (773) 304 3595. Once we have evaluated the situation, we undertake to fix any problems within 24 hours. We will then get back to you to make an assessment and ensure that the service is to your satisfaction.

How should I prepare for the first day of cleaning?

If you would like to use our regular cleaning services, please provide us with the following items:
2 copies of keys to the entrance door;
2 copies of keys to the private offices;
2 copies of keys to janitor closets;
2 copies of keys to dispensers (toilet tissue, hand towels, soap);
If we are not required to provide consumables for your building, make sure that you have enough trash bags, paper towels, soap, etc.;
If you have an alarm system, please provide us with the code we need to enter when entering and exiting your building;
Please provide us with the names and phone numbers of people we can call with questions and in case of emergency;
If you want us to leave the lights ON in some areas of your building when we are done cleaning, please let us know what these areas are.

QUOTES

How do I get a quote for your services?

You can either call us at (630) 622 1592 or fill out our free estimate form  online. We will send one of our representatives to your location and he/she will be able to prepare a quote based on your specific requirements.

Can I get a quote over the phone?

We would prefer not to give quotes over the phone. A visit to the service location before providing a quote enables us to measure the area properly and fully evaluate the services required. We only need access to the building, so if you are pressed for time you do not need to meet with us. We will accommodate your schedule to visit the location when it best suits you.

CONTRACTS 

Is there a contract to sign?

Our customers sign a Service Agreement which specifies the details of the services as agreed to by both parties, as well as the price of the services to be rendered. The minimum period of a Service Agreement is 1 year. A separate agreement will be drawn up for any additional services requested by you after the initial service agreement has been signed.

Can I cancel the agreement?

Yes. The agreement may be cancelled at any time with a minimum of Thirty (30) Days written notice. There are NO PENALTIES for early termination.

PAYMENT 

What forms of payment do you accept?

We accept cash and checks.

SCHEDULING 

Do the cleaners always come on the same day at the same time?

We work out a schedule for your cleaning service at the time of signing the initial service agreement. Unforeseeable weather conditions and holidays may cause deviations from the schedule, but we generally adhere to these schedules very closely.

What days of the week and hours do you work?

If our clients need us to, we can work 7 days a week. Most of our customers prefer our evening and night cleaning services, but some customers have morning or daytime cleaning schedules.

SECURITY

How do you safely store the keys / key cards / alarm codes for my building?

We store all codes and keys or other access items in a locking key safe when possible. All keys and codes are returned to the customer when the contract is terminated.

What sort of checks do you perform on the cleaners working in my office after hours?

We perform thorough background checks on all our employees, including criminal background checks. Whether you hire Alpha Cleaning Company or not, insist on a clear criminal record for all the cleaning staff entering your premises.

We also perform regular inspections on site, and although they are regular, they are not scheduled inspections, so our staff knows that an inspection could take place at any time. Apart from this, most of the premises have security cameras in place to monitor activities of any personnel. We are fully bonded and insured to cover any potential loss.